MD Web Hosting Australia | dedicated server | server management

Professional server management

Why do I need Server Management?

MD provides a full inhouse Dedicated Server management service. Servers require constant maintenance and monitoring to ensure that they are running properly. Kernels, PHP updates, Perl, Microsoft security patches, service packs, control panels and other applications need to be constantly updated, lest you be the victim of the next internet worm, virus or zero-day exploit.

MD offers a one size fits all model, which provides for a very generous 5 hours of system administration time per month. Maximise your return on your dedicated server and get your servers looked after network professionals.



Relative Skill Level	Advanced Network Administrator	Beginner/Intermediate
Package Description	Designed for advanced systems admins who require very little assistance in managing their service. Click for more	Designed for clients with not much experience in managing a server, or for business clients with no time to tinker in the inner workings. Click for more
Package Features
Hours of system admin & support	Basic Support	3 hours
Setup Fee	Free	Free
24x7 monitoring and support
Proactive security updates and patches
Operating sustem and application updates
Daily Audit Log
Advanced sys-admin support via tickets/phone
Bandwidth Monitoring
Reboot Requests
Emergency response to service outages
Restarts of services like HTTP, POP, FTP, SMTP, SSH, telnet, etc
Initial Setup
Setup of private name servers and host name
Basic configuration and setup of hosting control panel
Installation and configuration of firewall
Latest security and application updates
Secure server from common exploits and vulnerabilities
Installation of antivirus software
How to order

Level 1 Support - Basic Management

Level 1 is our most basic support option. This level is for experienced network administrators or server system specialists that do not need any help or support maintaining their system.

We recommend you choose this option only if you have the skills necessary to maintain your own server installation. You will be responsible for all server maintenance, software updates, and security measures.

We do not monitor your configuration and provide only basic support on configuration. Any additional help will be charged at our standard technical support rate of $79.90/hour.

Premium Support - Fully Managed Service

Premium support is our fully managed service, and we recommend all our standard clients take this option. You will receive a full initial configuration and setup to your specs. Your server will then be constantly monitored by our server monitoring tools, and our system admins will inform you of any problems immediately.

We will also update your configuration with security patches, as well as any other updates you request, free of charge (for example, to apache, perl, windows server, php, service packs, control panels, etc). Restarts to essential services or to your dedicated server can also be requested at any time.

It is a great tool for businesses and enterprises with no time to learn the intricacies of managing a complex interface, especially those without a dedicated IT department. The ROI on taking up a Premium Support is realised very quickly and represents great value for money.

With premium support, you receive 3 hours of extended tech support every month in addition to the standard management service. This can include ticketing support, live phone support, scripting requests, complex administration support, management, and even face to face meetings if desired. Additional hours can also be purchased after these hours have been exhausted.

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