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Dear customers,
Winter is on our doorstep and a lot of exciting developments are underfoot at MD!

1. Follow MD on Twitter - June EOFY09 specials

MD is now on Twitter! To celebrate the end of financial year 09 we will be holding our biggest, baddest and craziest sales ever. Many of these specials will only be available from Twitter.

Follow MD on Twitter and get:
* Twitter only specials during our June EOFY09 sales
* Regular company updates and upgrade notices
* Tech tips and tricks
* Server updates

Sales start June 1 so to avoid missing out head to http://www.twitter.com/mdwebhosting

2. New firewall blocker

As you may have seen, MD has a firewall on all servers that protects your sites against malicious activity. However, legitimate users get blocked all the time for a variety of reasons
(such as typing in the wrong cpanel or email password).

Until last week the firewall would drop the connection and from the customer's location it would appear as if the site were down. We have now upgraded the firewall response - blocked customers are redirected to a "Firewall Block" notice page, where they are invited to enter their name and email to get their IP unblocked. MD staff will rapidly review the request and unblock your IP. Its just another way we make life easier for you!

3. vSlice Expansion underway
Our vSlice virtual dedicated solutions have been a big hit - so big in fact that we have ordered extra hardware to cope! Compared to our existing vslice cluster, the extra hardware will have:

* 600% more RAM
* 800%+ CPU capacity

To recap, vSlice allows you to host your own operating system and applicatitions on our infrastructure. It offers many advantages over the normal VPS offered by other providers:

High Availability - Automatic fail-over from broken servers meaning very high uptime.
Managed Infrastructure - We manage and monitor all the hardware
Rapid Deployment - vSlice is rapidly scalable. Resources are available in minutes, not days
Dedicated Resources - vSlices has accurate control over resource allocation ensuring you always receive what you pay for
Dedicated Performance - vSlice's dynamic resource control ensures your performance cannot be impacted by other customers.

For more information please browse to http://mdwebhosting.com.au/virtual-dedicated-server-plans.html

Important Reminders for our Customers

Keep your contact information up to date
It is very important that you keep your contact information up to date especially your email address. We will contact you solely by your email address therefore any change will result in correspondence not being received.

Backing Up your hosting account
One of the most important things you can do for yourself is create constant backups of your website and download them to your PC. Backup is a feature of your hosting account and is quite easy to complete.

Know your email account limits
More often than not your email account has a individual limit which can fill quite easily, thereby blocking further email in being received and bounced back to sender.

File and Folder permissions
Having the wrong permissions can cause security issues for your account and lead to a high risk of being hacked. Please make sure that .php files remain at the permission level 644 and folders are set to 755. You should never change permissions to 777 for security reasons. You may also want to read our article on protecting yourself against hackers as this contains more in depth information: http://www.mdwebhosting.com.au/support/wiki/index.php/Protecting_your_site_against_hackers

How to contact us
If you need to contact us for a support query you should contact our support team directly through your client-area as we will be able to resolve your issue more efficiently. Once you have submitted a ticket feel free to give us a call regarding the issue as a followup.

Operating hours
We believe in providing support 24/7 via both our ticket and phone support queues. Being a Melbourne company our Billings and Sales staff are available to answer any questions Monday to Friday 9AM to 5PM
Just to break that down;
Support phone and tickets: 24/7
Billings phone and tickets: Business Hours AEST
Sales phone: Business Hours AEST